India Broadband Forum Feed

I know many banks have services for customers under 18, but those accounts are opened only on parent's permission, and their accounts are linked to their parent's account, and is not an individual account. My friend is under 18 and wants to open an Individual account. HDFC banks and other banks have limitations for Under 18 accounts like maximum withdrawal limit i.e 2500 Rs per day, and no net banking. Please let me know if there is any bank which allows under 18 people to open an individual bank account

Heard for the first time today in an AD in Mid-day. They are offering 16 Mbit unlimited @ 11999 PA Has anyone tried it/using it?

Joister Broadband – Home

Just 4 days left now!

I'm getting very poor network on Airtel, and wanna disconnect it permanently. What's the procedure? Also which is the best service for 3G and network connectivity?

Hi,

I saw the broadband plans offered by DOCOMO and they seemed really good. Currently I have Airtel 4 Mbps and I am paying 1799 per month. ( Great connection & customer service )

I wanted to take the 16 Mbps plan offered by Docomo at 1600 with a FUP limit of 80 gb. I want to ask the users in this forum . Is it worth the switch?

What do I do with my internet?

1.  I download upto 50-60 gb a month.

2. I browse the net for atleast 4-5 hours a day .

3. I have a part time job that requires a lot of uploading and so I need to be online a lot.

4. I play a lot of online games during the weekends

So overall Airtel 4 Mbps Vs Docomo 16 Mbps. Which should I choose?

I cannot access tons of websites. A friend in Orissa is facing the same problem. How about you? 

I want to buy a printer for home. My usage is mostly photocopying and little printing. I currently use a HP printer that has seen better days.
My needs are:

-Printer, Scanner, Copier

-Only A4 printing, colour and B/W both. No photo printing.
 

Optional(depends on the price):
-Wireless printing from phone and laptop.
-Touchscreen

I'm open to buying HP and Canon. After sales must be good(I'm happy with the HP one). 

I saw these:http://www8.hp.com/in/en/products/printers/index.html?facet=Home-and-home-office#!view=column&page=1&facet=Home-and-home-office%7C%7CWireless
 

What do you suggest? And what about canon?

 

Videocon d2h has added the 1000GB storage capacity version of the HD Recorder, for their Direct to Home (DTH) service. The company says that this translates into 1775 hours of recording. This DVR was unveiled at the International Indian Film Academy (IIFA) awards held at Macau. Like the current 500GB version, the 1000GB version will also offer the ability to record two channels simultaneously and also offers Auto Serial Recording. This DVR also has the 3D capability, and Videocon d2h offers one 3D channel on the platform. No word yet on when this DVR will be available in the market, or the price.

Source

Hello guys, i'm facing a lot of disconnections on MTNL Triband Mumbai.
I get 2 type of disconnections, i'll try to explain it.
Please see the following screenshot :


The 1st disconnection (the 3 consecutive 'Not Connected') is the disconnection that happens when the ADSL link drops and the internet reconnects after 1 minute or so. The IP address changes.

The 2nd and 3rd disconnections are the weird quick disconnections where internet loses connectivity for about 20 seconds and then regains connectivity. The IP address does not change.

I stay very far from MTNL exchange and my line stats are terrible. See below :
 

                  G.DMT

                    ADSL2+

 

Router : TP-Link TD-W8951ND (ADSL+Wifi)

Enabling/Disabling Router Firewall and Kaspersky Firewall makes no difference.

G.Dmt doesn't help either.
I face this same issue on my other router D-Link DSL 2520U as well.
I have also tried 4 splitters and even changed the wall socket (small white box) myself.

I had complained multiple times and the lineman came twice and did something.
But still no difference in the line stats and the problem is at it is.
I was previously on Xpress_UL_1000 plan, but now i've switched to DSL_UL_999 hoping that changing plan would somehow solve my problem but it didn't.

Because of the disconnections i cannot play games online and the overall internet experience is terrible.
I am very frustrated.

How the hell do i solve this issue?

Please help.

Hi all,

I just got a connection from BBNL.

When I asked the person who installed the connection about wireless, he said that they dont provide modems/routers and that I would have to buy a router and configure it myself.

I even got a new router, called the person at the office and asked him to tell me how to configure. He said he reset the MAC binding and that I can set it up as PPPoE in the router.

I tried that, but it does not connect in the router.

Has anyone setup wirelesson a BBNL connection here? Can anyone tell me if I'm missing something?

The much-rumored iPhone 5S and a 5-inch iPhone 6 have shown up at an Apple supplier in China, according to a post on a Chinese microblogging site.
The models could be released this year, according to a post by a Sina Tech user called Old Yao. He reports that a friend of his at a supplier has seen the models and says that the iPhone 5S resembles the iPhone 5, while the iPhone 6 is wider, longer, and thinner.

This is a complaint about Tikona Wireless Broadband and see how much frustration a customer would have in selecting this useless service,

1)Jul-2012 i took the Tikona Wireless Brodaband connection for 1mbps speed.
2)They did not even get my address proof for the connection. with this itself i should have understood their quality
3)After that the speed frequently gets down and i had raised so many complaints and many times i did not even have a connection for almost 10 days. For these 10 days they say they will adjust the bill but for an minimal amount.
4)Customer care is another nuisance they dont understand the issue is and they will immediately test our connectivity when server which my modem connects is down and we have to wait for this guys 1/2 an hour as if they are going to solve the issue
5)After we raise a complaint they will assign what they call as Engineers who will never come immediately the customer has to follow him after taking leave from office as if they are going to launch a rocket
6)So called Engineer visits our site and he will adjust the direction of the equipment in the upstairs and he will check the conection and say everything allright, immediately after he leaves the connection will be slow or even down.
7)We have to pay nearly 3000 for 3 months so the reason is after the payment their connection is secured meaning we will not be able to disconnect for 3 months.
8)They will install their CPE, the reason for this installation free of cost is to black mail the customer when they ask for disconnection.
9)first 3 months i paid i.e, from Jul - Sep 2012. Many complaints and i felt they will correct themselves and paid the second due from Oct - Dec 2012. same result. I called the customer care and made a complaint many times,

they some how convinced me saying it will never  happen again.Then i paid my third due from Jan - Mar 2012. same story. i did not disconnect because i thought i will be changing my house so it will be better if i raise a disconnection thinking that they will disconnect immediately since it is wireless. In April 2013, there was no stable connection, called the Customer Care and made a complaint. As usual the so called Engineer  did not turn up and i got frustrated i raised a request for disconnection. After the request is raised the Engineer called me for fixing the issue. I told i disconnected and not needed your service. The next day a guy from Mumbai called me and he spoke in my language(for convincing) and convinced me and promised me it will never happen. I did not have a connection for 10 days again.I was not able to disconnect also because i paid the amount for Apr - Jun 2013

mail sent on Apr 6, 2013 for disconnection,
===============================================================================================================================================================================================
Hi,

I had disconnected my Tikona WI-BRO service on 05-Apr-2013 and i had raised a complaint to the customer care for the same.
My Customer Id is 1106902159
Name: Vijay
Please do not generate bill anymore.

thanks,
Vijay.
===============================================================================================================================================================================================
10)After that also the connection was not stable, it was like if it type mail.yahoo.com, enter my username , password and submit bOOOOOOOOh.   it disconnects.  Pay my credit card and after entering all the details final step

Boooooooooooooooooh. disconnected. it did not even know whether the payment is made.
11)They have crossed the limits and waited for the end of june so that the end of bill date arrives.

Chapter 2 The WORST

1)I had raised a disconnection request again on 23-jun-2013 before 4 days of bill end date(26-jun-2013).This 4 days + 30(or even more) = 36 days i did not claim anything, instead i want this Ghost out of my Home.
see the mail they had sent immediately,
===============================================================================================================================================================================================
Dear Mr. VIJAY S,

With reference to the TT no. 1-2712199844 raised on your Tikona broadband User ID 1106902159, registered against your name,

We tried to contact you on your registered mobile no.9940251959 to address the issue however there was no response from your side.

We request you to provide a convenient date, time and alternate contact number (if any) so that our team can contact you for permanent resolution.

Please feel free to contact us on toll free number 1-800 209 4276 to provide us any feedback regarding our service. You can also write to us on customercare@tikona.in. Our Customer Care associate will be glad to assist you. For

faster access to Technical Support desk, call on 022-40629629* from anywhere in India.

Regards,
Customer Care
Tikona Digital Networks
===============================================================================================================================================================================================
2)Again they called me asking for the reason. I said i am travelling onsite i need immediate disconnection. This guy was asking me where i am travelling. He don't have any right ask me this question.
then he asked me i will give 30 % discount , can you transfer the connection anyone nearby. This is like some rude owners say that if you vacate the house u have a find another tenant. I said i cant do that.
I don't know who gave freedom for this guys to ask such a question. he told me send a mail quoting the reason. hello boss why should i send a mail with reason i can send  a mail for disconnection thats it, you disconnect, you

doing a public service not a private military rule. i will disconnect the service saying i did not like your name. its my freedom to have or disconnect a service. if i ask for disconnection you have to do it.
While getting the connection. they took only 2 hrs for connection even without address proof but for disconnection see the story

I got a mail on the same day,
===============================================================================================================================================================================================
Dear Mr. VIJAY S,

With reference to the request raised on your Tikona broadband User ID 1106902159, registered against your name, we commit to make sincere efforts to resolve whatever difficulty or issue you may have faced by engaging

senior specialist from our team. Your account shall remain under our retention efforts for next 10 days to allow us a fair chance to satisfy your concerns and make sure you continue using Tikona services. It will delight us to re-

instate your confidence in us. Within these 10 days we shall seek your cooperation to facilitate a prompt resolution with help of Specialized Help desk as well our field care executives.

We assure that in case our efforts to resolve valid issues to your satisfaction are not successful, then the monthly bill charges shall be applicable only till the next bill cycle date based on your last usage date or disconnection

request date whichever is later. On processing of request for disconnection you will be required to return all Tikona installed equipment and material including indoor and outdoor CPE, POE adopter, cabling etc. In case CPE is not

recovered charges of Rs 1500 shall be added towards the outstanding amount & you will continue to receive bill until you have not surrendered the CPE. Please note installation charges are non-refundable. Full and final

settlement of the account will be done post completion of the above mentioned process.

The activities are summarized against your Service Request Number 1-2712199844, dated : 6/23/2013 09:42:29 AM

1) Resolution of issues or problem with your cooperation            : Day 1 to Day 10

2) Formal email or call from your Registered Email or Mobile No.  : Day 1 to Day 10

3) Suspension of account (last bill cycle)                                      : Day 11 to Day 13

4) Payment of outstanding and return of equipments                  : Day 14 to Day 16

5) Closure of account                                  : Once activity 4 is completed then within 48hrs account will be closed.

Kindly note during the course of retention if your account shows usage then your account will be considered as retained & it would confirm you wish to continue with the services.

In order to safeguard against any unauthorized request for disconnection of service we would also request you please write an email to customercare@tikona.in from your registered email id or call 1-800 209 4276 from your

registered mobile number if the above retention effort is not successful. Please note that communication received from email or mobile not registered as part of Personal Information of your Tikona account is liable to be

considered as 'not valid' and thus request may not be processed.

We do trust that through our sincere effort we shall be able to resolve any and all valid technical or commercial problems and shall maintain a long term client relationship.

For faster access to Technical Support desk, call on 022-40629629* from anywhere in India.

Regards,
Customer Care
Tikona Digital Networks
===============================================================================================================================================================================================

2)At that time i was about to travel onsite so i did not even mind about claiming the non-usage, i wanted them to disconnect and take away the equipments. I sent a mail on 24-jun-2013,

===============================================================================================================================================================================================
Hi,

i would like to disconnect my tikona wibro service as i am travelling to onsite. I had already raised a request for disconnection on 23-06-2013. Please ask your technician
to get back the installed equipments.

My details,
Name : s.vijay.
Acc. No. 1106902159

Thanks,
Vijay.
===============================================================================================================================================================================================
3)Two days later another lady called asking for the reason, i told disconnect my service and take your equipments as early as possible as i am going to vacate my house.i told her clearly thet please take your equipments ASAP

and i will pay my dues if any immediately. but really i dont have dues they only have to refund me for non-usage

4)28-jun-2013 i got a mail from them again,
===============================================================================================================================================================================================
Dear Customer,

We have received a request for disconnection of Tikona broadband service for Service ID 1106902159 which is registered against your name.

At the outset we would commit to make sincere effort to resolve whatever difficulty or issue you may have faced by engaging senior specialist. Your account shall remain under our retention effort for next 10 days to allow us a

fair chance to satisfy your concerns and make sure you continue using Tikona services. It will delight us to re-instate your confidence in us. Within these 10 days we shall seek your cooperation to facilitate a prompt resolution

with help ofSpecializedHelp desk as well our field care executives (Tikona SevaMitra).

In order to safeguard against any unauthorized request for disconnection of service we would also request you please write an email to customercare@tikona.in from your registered email id or call 1-800 209 4276 from your

registered mobile number if the above retention effort is not successful. Please note that communication received from email or mobile not registered as part of Personal Information of your Tikona account is liable to be

considered as 'not valid' and thus request may not be processed.

We would also like to assure that in case our efforts to resolve valid issues to your satisfaction are not successful, the monthly bill charges shall be applicable only till the next bill cycle date based on your last usage date or

disconnection request date whichever is later. On processing of request for disconnection you will be required to return all Tikona installed equipment and material including indoor and outdoor CPE, POE adopter, cabling etc. In

case CPE is not recovered charges of Rs 1500 shall be added towards the outstanding amount& you will continue to receive bill until you have not surrendered the CPE. Entire outstanding amount shall be required to be paid to

create full and final settlement of account.

The activities are summarized again:

1) Resolution of issues or problem with your cooperation    : Day1 to Day10
2) Formal email or call from your Registered Email or Mobile No.: Day 1 to Day 10
3) Suspension of account (last bill cycle)            : Day 11 to Day 13
4) Payment of outstanding and return of equipment's        : Day 14 to Day 16
5) Closure of account                        : Once activity 4 is completed then within 48hrs the closure

Kindly note during the course of retention if your account shows usage then your account will be considered as retained & it would confirm you wish to continue with the services.

We do trust that through our sincere effort we shall be able to resolve any and all valid technical or commercial problems and shall maintain a long term client relationship.

Regards,
Nilesh Mistari.
Customer Care
Tikona Digital Networks
===============================================================================================================================================================================================

5)29-jun-2103 again i sent a mail
===============================================================================================================================================================================================
follow up mail for my disconnection

Hi,
 
I had made a disconnection request for my Tikona WI-BRO service with acc. no. 1106902159 on 23-jun-2013.
23-jun-2013 i got a confirmation call from tikona for the disconnection.
23-jun-2013 i got a email from tikona regarding the disconnection
24-jun-2013 I had sent a mail from my registered mail id confirming my disconnection.
26-jun-2103 again i got a call from tikona and they confirmed for the disconnection and they updated that a technician will visit my home to collect the installed equipments.
28-jun-2013 again i got a mail from tikona for disconnection.
29-jun-2013 i got a mail with the billing details.
This bill should not have been generated as i had already sent a disconnection confirmation from my registered mail id and also through the call.
i am not using the Tikona Wi-bro services from 22-jun-2013 and the billing has to be adjusted for the non-usage.
There is no more dues to be paid from my side and ask your technician to collect your installed equipments.
 
thanks,
Vijay.
===============================================================================================================================================================================================
6)same day they are sending me a bill to pay the next due. :-)

7)30-jun-2013 , i got a mail from them,
===============================================================================================================================================================================================
Dear Customer,

We have received a request for disconnection of Tikona broadband service for Service ID < 1106902159> which is registered against your name.

At the outset we would commit to make sincere effort to resolve whatever difficulty or issue you may have faced by engaging senior specialist. Your account shall remain under our retention effort for 2 days to allow us a fair

chance to satisfy your concerns and make sure you continue using Tikona services. It will delight us to re-instate your confidence in us. Within these 2 days we shall seek your cooperation to facilitate a prompt resolution with

help of Specialized Help desk as well our field care executives (Tikona SevaMitra).

We would also like to assure that in case our efforts to resolve valid issues to your satisfaction are not successful, the monthly bill charges shall be applicable only till the next bill cycle date based on your last usage date or

disconnection request date whichever is later. On processing of request for disconnection you will be required to return all Tikona installed equipment and material including indoor and outdoor CPE, POE adopter, cabling etc. In

case CPE is not recovered charges of Rs 1500 shall be added towards the outstanding amount & you will continue to receive bill until you have not surrendered the CPE Entire outstanding amount shall be required to be paid to

create full and final settlement of account.

Kindly note during the course of retention if your account shows usage then your account will be considered as retained & it would confirm you wish to continue with the services.

We do trust that through our sincere effort we shall be able to resolve any and all valid technical or commercial problems and shall maintain a long term client relationship.

Regards,
Sagar Toke.
Customer Care
Tikona Digital Networks
===============================================================================================================================================================================================
8)01-jul-2013 i got another mail,
===============================================================================================================================================================================================
Dear Mr. VIJAY S,

We hereby confirm that services for your Account No. 118420867 having User ID 1106902159 has been terminated as on Termination Date : 7/1/2013 01:06:02 PM

We will send our executive to collect all the equipment's provided to you by Tikona, please handover the same.

Please note on account of service discontinuation, you shall compulsorily return all the modems in working condition. In the event of not being able to deliver the modem to the company, for reasons attributable to your

action/account, the modems would be assumed to be permanently undeliverable to any person including the company. In such an event, including a case where the modems are delivered by the subscriber in non-working

conditions, the company would charge the subscriber 1500 per modem not returned or returned in non-working conditions towards penalty/damages for breach of the terms of service. This is applicable for all plans.

The Modem provided by Tikona and installed in your premises is a wireless transmitter imported by the company under a license issued by WPC wing, Department of Telecom, Government of India. Possession of such equipment,

under your ostensible charge, is prohibited under THE INDIAN WIRELESS TELEGRAPHY ACT 1933 ACT XVII OF 1933.

We will consider your last usage date or Termination request date whichever is later as the date up to which you would be charged for services, basis which the full & final amount will be calculated.

If CPE and/or other equipments are not returned you will be charged Rs.1500/- additional in the bill, over and above the mentioned *balance outstanding.

In case you fail to clear the balance outstanding payment you will continue to receive bills with late payment charges levied every month. Please ensure you clear the dues on priority to avoid any inconvenience at later stage.

Once you return the CPE, you will receive the final bill which will be generated on the bill cycle date. This bill will cover the full & final amount. If any amount is refundable to you it will be processed and dispatched to your

address registered with us in the next 30 working days. You will receive an SMS confirming the refundable amount once the cheque is dispatched.

Your registered address according to our records is as below.

Name      -  VIJAY S
Address  - NO.2, DHARMARAJA KOIL STREET, 1ST FLOOR, CAUVERY TEMPLE VIEW APT.,,
                  ALANDUR,
                  600016
                  CHENNAI

In case of deviation in the details mentioned above, please send Proof of Address & Proof of Identity scan copy which was provided while subscribing for Tikona services for correcting the detail on customercare@tikona.in

within 48 hours along with your User ID and registered mobile no.

Please feel free to contact us on toll free number 1-800 209 4276 to provide us any feedback regarding our service. You can also write to us on the above customer care email id. Our Customer Care associate will be glad to assist

you.

Regards,
Customer Care
Tikona Digital Networks
===============================================================================================================================================================================================
9)02-jul-2013 i got a mail,
===============================================================================================================================================================================================
Dear Mr. VIJAY S,

As per your request for termination of Tikona broadband User ID 1106902159, registered against your name, your service has been terminated

Mentioned below are the Full and Final Settlement details for your Account no. 118420867:

Amount Payable                    :Rs:0.00/-
Non - Usage Period                :Rs:0.00/-
Waiver for Non-Usage Period :Rs:0.00/-
Balance Amount Payable        :Rs:0.00/-

In case you have not returned the CPE, please note on account of service discontinuation, you shall compulsorily return all the modems in working condition. In the event of not being able to deliver the modem to the company,

for reasons attributable to your action/account, the modems would be assumed to be permanently undeliverable to any person including the company. In such an event, including a case where the modems are delivered by the

subscriber in non-working conditions, the company would charge the subscriber 1500 per modem not returned or returned in non-working conditions towards penalty/damages for breach of the terms of service. This is applicable

for all plans.

We request you to surrender the CPE at the earliest failure to which you may receive legal calls for payment & device recovery. Ignore if CPE is already surrendered.

In case you have any query please feel free to contact us on toll free number 1-800 209 4276 or you can also write to us on customercare@tikona.in.

Regards,
Customer Care
Tikona Digital Networks
===============================================================================================================================================================================================
10)04-jul-2013 i sent a mail,
===============================================================================================================================================================================================
Hi,
 
I had received a mail for termination of my Tikona Wibro service on 01-Jul-2013.
02-Jul-2013 received a mail for the final settlement and there are no dues to be paid by me.
Please ask your technician to collect the installed equipments of Tikona Wibro service from my home.
 
thanks,
Vijay.
===============================================================================================================================================================================================
11)07-jul-2013 i sent another mail for  remainder,
===============================================================================================================================================================================================
remainder mail for collecting Tikona Wi-Bro equipements after termination.
===============================================================================================================================================================================================
12)10-jul-2013 i got another mail, they used to send the same mail again and again
===============================================================================================================================================================================================
Dear  Mr. Vijay,

This is with reference to your e-mail regarding full and final settlement of your Tikona Wi-Fi Bro account.

Currently your account is not disconnected as we are yet to collect the device from your Premises,

We have forwarded your request to collect the equipment at the earliest and our team will contact you in next 72hrs for an appointment.

We will send our executive to collect all the equipments provided to you by Tikona please handover the same. In event of equipments not being returned you are liable to pay additional charges of Rs. 1500/-.

Also note if you will not receive any call for CPE collection then kindly contact on 7708784337  to. SPS MESH SOLUTION.:- Mr. K PALANISAMY .

At the equipment collection time our team provides one receipt to you for confirmation of equipment collection.

In case equipment has collected, please provide scan copy of cpe removal letter as an attachment in email at customercare@tikona.in for further assistance.

Kindly inform that, you have no dues pending against your account if equipments are collected.

Please feel free to call us at 1800 20 94276 or email us at customercare@tikona.in.

Thanking you and assuring you of our best services.

Regards,
Tikona Digital Networks Pvt. Ltd.
W: www.tikona.in
===============================================================================================================================================================================================
13)14-jul-2013 i sent another mail ,
===============================================================================================================================================================================================
Hi,
I have been asking for the past 20 days to collect the installed tikona wibro equipments installed in my premises after termination of services, but still it is not collected by your technician. I will not be responsible for the delay in

surrendering the same.

My user id is 1106902159.
Thanks,
Vijay.
===============================================================================================================================================================================================
14)17-jul-2013 i sent another mail ,
===============================================================================================================================================================================================
hi,

I had called this guy thrice after 72 hrs for collecting Tikona WI-BRO equipments,

"Also note if you will not receive any call for CPE collection then kindly contact on 7708784337  to. SPS MESH SOLUTION.:- Mr. K PALANISAMY".

But he did not turn up.

It's your responsibility to see to that the equipments are collected in time.

thanks,
Vijay.
===============================================================================================================================================================================================
14)10-jul-2013 i got another mail,
===============================================================================================================================================================================================
Dear Customer,

As per your request for termination of Tikona broadband User ID 1106902159, registered against your name has been terminated.

We have forwarded your request to collect the equipment at the earliest and our team will
contact you in next 72hrs for an appointment.

Also note if you will not receive any call for CPE collection then kindly contact on our ISP which is mentioned below.

At the equipment collection time our team provides one receipt to you for the equipment collection confirmation.

If equipment has collected, please provide scan copy of cpe removal letter for further assistance.

In case you have not returned the CPE, please note on account of service discontinuation, you shall compulsorily return all the modems in working condition. In the event of not being able to deliver the modem to the company,

for reasons attributable to your action/account, the modems would be assumed to be permanently undeliverable to any person including the company. In such an event, including a case where the modems are delivered by the

subscriber in non-working conditions, the company would charge the subscriber 1500 per modem not returned or returned in non-working conditions towards penalty/damages for breach of the terms of service. This is applicable

for all plans.

Pls call our ISP co -ordinator to return our device:-K PALANISAMY 7708784337

We request you to surrender the CPE at the earliest failure to which you may receive legal calls for payment & device recovery.

In case you have any query please feel free to contact us on toll free number 1-800 209 4276 or you can also write to us on customercare@tikona.in.

Regards,
Customer Care
Tikona Digital Networks
===============================================================================================================================================================================================
15)21-jul-2013 i sent another mail,
===============================================================================================================================================================================================
Hi,

I had raised disconnection on 22-Jun-2013 and after that i had been asking you to collect Tikona Wibro equipments from my premises many times and still it is not being collected

your ISP co-ordinator whoever you had mentioned had called me on 12-jul-2013 and told he will be collecting the equipments on the same day, the next day i had called him and again on sunday (14-jul-2013) i had called but he is

reluctant to turn up.

19-jul-2013 another guy called me for collecting the equipments and the same story 20-jul-2013,21-jul-2013 i had called him but no response.

It is your responsibility to see to that that equipments are collected in time. It had been almost 1 month it is not collected and i will not be responsible anymore for the equipments for any delay/damage.

thanks,
Vijay.
===============================================================================================================================================================================================

16)24-jul-2013 i got another mail,
===============================================================================================================================================================================================
Dear Mr. VIJAY S,

We hereby confirm that services for your Account No. 118420867 having User ID 1106902159 has been terminated as on Termination Date : 7/21/2013 12:03:32 PM

We will send our executive to collect all the equipment's provided to you by Tikona, please handover the same.

Please note on account of service discontinuation, you shall compulsorily return all the modems in working condition. In the event of not being able to deliver the modem to the company, for reasons attributable to your

action/account, the modems would be assumed to be permanently undeliverable to any person including the company. In such an event, including a case where the modems are delivered by the subscriber in non-working

conditions, the company would charge the subscriber 1500 per modem not returned or returned in non-working conditions towards penalty/damages for breach of the terms of service. This is applicable for all plans.

The Modem provided by Tikona and installed in your premises is a wireless transmitter imported by the company under a license issued by WPC wing, Department of Telecom, Government of India. Possession of such equipment,

under your ostensible charge, is prohibited under THE INDIAN WIRELESS TELEGRAPHY ACT 1933 ACT XVII OF 1933.

We will consider your last usage date or Termination request date whichever is later as the date up to which you would be charged for services, basis which the full & final amount will be calculated.

Pls call our co- ordinator to retun our device :_K PALANISAMY7708784337

If CPE and/or other equipments are not returned you will be charged Rs.1500/- additional in the bill, over and above the mentioned *balance outstanding.

In case you fail to clear the balance outstanding payment you will continue to receive bills with late payment charges levied every month. Please ensure you clear the dues on priority to avoid any inconvenience at later stage.

Once you return the CPE, you will receive the final bill which will be generated on the bill cycle date. This bill will cover the full & final amount. If any amount is refundable to you it will be processed and dispatched to your

address registered with us in the next 30 working days. You will receive an SMS confirming the refundable amount once the cheque is dispatched.

Your registered address according to our records is as below.

Name      -  VIJAY S
Address  - NO.2, DHARMARAJA KOIL STREET, 1ST FLOOR, CAUVERY TEMPLE VIEW APT.,,
                  ALANDUR,
                  600016
                  CHENNAI

In case of deviation in the details mentioned above, please send Proof of Address & Proof of Identity scan copy which was provided while subscribing for Tikona services for correcting the detail on customercare@tikona.in

within 48 hours along with your User ID and registered mobile no.

Please feel free to contact us on toll free number 1-800 209 4276 to provide us any feedback regarding our service. You can also write to us on the above customer care email id. Our Customer Care associate will be glad to assist

you.

Regards,
Customer Care
Tikona Digital Networks
===============================================================================================================================================================================================
17)25-jul-2013, i sent a mail
===============================================================================================================================================================================================
Hi,

Reg. my Account No. 118420867, User ID 1106902159.
Please refer my below mail reg. collecting your installed equipments.

I had been calling your ISP co-ordinator many times for collecting the equipments but nobody turned up.
I am not going to call anymore your technician for collecting the equipments.
Do you guys think i don't have any other work apart from calling your technician.
To collect your equipments ask your person to fix an appointment with me and collect it.

I had sent a mail asking you guys to collect the equipments on the below dates,
24-jun-2013
29-jun-2103
14-jul-2013
17-jul-2013
21-jul-2013
25-jul-2013

But you are not responsible enough to collect the same.
I will not be responsible anymore for damage/delay of your equipments installed in my premises
Moreover i am going to vacate my house shortly which i had already informed you.

thanks,
Vijay.
===============================================================================================================================================================================================

On seeing this you can see that they are sending the same mails repeatedly for a month for no reasons making the Customer uncomfortable.

a)They are forcing me to call a guy or a fool whom they outsourced for collecting the equipments. Why should a customer call a guy who will not turn up, even then i did. This is the worst thing making the customer to call a

unknown fool to take the equipments.
b)They sent a mail before saying no dues paid, now they are saying the amount is to be calculated actaully this guys have to refund me for the non-usage period.
c)They are taking more than 1 month for disconnection but for connection they will take 2 hrs without address proof..
d)They send a mail to the customer blackmailing that equipments is not collected need to pay 1500.

As per their mail,

The activities are summarized against your Service Request Number 1-2712199844, dated : 6/23/2013 09:42:29 AM

1) Resolution of issues or problem with your cooperation            : Day 1 to Day 10

2) Formal email or call from your Registered Email or Mobile No.  : Day 1 to Day 10

3) Suspension of account (last bill cycle)                                      : Day 11 to Day 13

4) Payment of outstanding and return of equipments                  : Day 14 to Day 16

5) Closure of account                                  : Once activity 4 is completed then within 48hrs account will be closed.

from 23/06/2013 + 16 days = 10-jul-2013 the equipments shouls have been collected, they will not collect the equipments and will send mails irritating the customer.
The reason for disconnection is i am travelling onsite. What nonsense is the point 1, they will take 10 days to resolve my problem. They should immediately disconnect.

These guys are giving the worst service that any telecom company will give and if we disconnect they will call all nuisance.

Apart from these i made so many calls to the Customer Care to the toll-free which is not easily reachable and many times to their chargeable number in Mumbai
i lost my amount paid to them
i lost many banking transactions because of the worst service they had provided
i am totally stressed by these guys for which I am filing a case for compensation..

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This is dlink 2750 router, are these line stats ok?

I wanted to start a new experience thread simply to discuss MTNL VDSL.

Some things to consider before/after taking a new VDSL connection

SNR margins (SNRM)
Below 9 dB : Poor experience with lots of HEC and CRC errors. Line will disconnect frequently.
9   - 11  dB : Ok but not ideal. Disconnections will be there if some unexpected variance is introduced by rains, humidity in the wire.
12 - 16  dB : Ideal and realistic value. Expect almost no disconnections as the line has more wiggle room for tolerating variances.
17 dB and up : God Mode. Lucky few get this on VDSL synced at 30 mbps and up. So far I have seen various stats and no one has reported this SNRM (That is because VDSL sync rates are always higher)

Higher you sync rate, lower the SNRM will be. Lower the SNRM, lower the connection reliability. Lower reliability means frequent disconnections. Hence ISP's have a setting in DSLAM to artificially increase SNRM value for a particular phone line. Hence you sync at lower rate and line automagically becomes stable.

Attenuation may not be that important after all. It reduces sync speeds over a distance but is not an indicator of connection reliability. (You can roughly calculate your line length from it. Do it here)

Apply for VDSL connection only if you are within half km. Otherwise you will get ADSL like sync rates.

I will update this entry with some of our findings. Since VDSL is somewhat new to India, this thread can help some early adopters.

Currently the speeds are decent for fast servers. But single streams are slow due to a bottleneck somewhere.

Data Sharing Policy of UIDAI

http://www.scribd.com/doc/135492342/Data-Sharing-Policy-of-UIDAI

Adult comedy, the sequel to Masti....

Hrithik Roshan talks about his latest upcoming release Krrish 3 during a Rado Watch event. Hrithik Roshan tells us more about his daily routine during the making of Krrish 3. Hrithik Roshan hopes that Krrish 3 is better than Shah Rukh Khan's Ra.One movie.

I used to live in Lakhe Nagar in Raipur but recently shifted to Changorabhata. I was using Airtel in Lakhe Nagar but now it is not available here. Applied for BSNL but they kept saying there is problem, even I was willing to give extra cash to lineman but they didnt gave connection. Called Tikona, their installer checked and said signal is weak (8 dB was available while minimum is 20 dB). Now can anyone please tell me how is the service of bsnl evdo and wimax in Raipur specially in Changorabhata. I applied online for evdo, they called and I asked for demo but he said demo is not available. Does anyone knows about signal of evdo or wimax in raipur. Please reply as soon as possible.

Yebhi Deal of the Day: Calcetto Black Men - Superman Black Half Sleeves Cotton Men - Non-Collared T-Shirt for Rs. 249

Yeh log XXL Q nahi banatey? 

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Dear sushubh,

It is with great humility and submission that i would like to bring to your notice that the no. of smilies per post which had been previously increased as a result of my numerous requests, have been reduced to 4. So i would once again request u to kindly increase the same to say around 7 or more.

thanking you,
Mystery_inc18

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