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Ok, so my sis is on blackberry on Airtel postpaid. She was on the 299 plan. But with increasing adoption of whats app she needed internet services as well. Airtel was charging some 599 or 699 for BB with internet services. Prepaid Airtel has the same service for 399 as do many other operators. She called Airtel several times to persuade them to give her the BB internet plan for 399, but was of no avail. She was offered the plan on Vodafone and she decided to port over. Then she got a call from the Airtel retention team and they told her they were unable to offer the services at 399. They however offered it as a 499 plan. She agreed. She didn't want the hassle of porting over.

And then she got her bill. The 499 plan has just 500kb of free usage apparently. Never informed of such a limit.



20 F**ing K
They have charged her for internet usage. At no point was she informed what internet usage would be chargeable. The plan was offered to her in lieu of the 399 unlimited plan on prepaid. They called and gave her the plan in order to keep her on Airtel.

Of the 20k, 19k is for internet usage (including taxes).




And there is more

When she called several times for the 399 plan, someone had shifted her to the 599 plan, without her knowledge. She wasn't aware of this until she saw the bill. Then she was shifted to the 499 plan when she got the call from the retention team.



Now where is gets real ugly and murky is the way they have charged for internet usage. CC told me its chargeable at 10p/10kb. That would approximate to Rs.10/mb. The itemized bill shows a total usage of 33969 kb which is about 33-34 MB. That should be about Rs.330 or in that region. They have billed at over Rs.500/MB to arrive at usage charges of 17k. WTFF. I mean what kind of daylight robbery is this.

Another serious and glaring lapse is that if you see the 1st screenshot I have posted, it shows the credit limit at Rs.10,000. How the hell did they manage to generate a 20k bill when the billing should have stopped at 10k.


Spoke to CC several times about this. The first time around the fellow was insistent that it was her fault as the plan has data chargeable and is not unlimited. Then slowly explained in detail the con where the retention guys offered the plan and never informed. Explain the ridiculous rate of 500/MB. He took down the complaint and said that some guy from dispute resolution would call and waive of charges.

But nothing happened as the date, by which the dispute would be resolved, passed. Called back. Had to start over again. Long call explaining to another fellow. He agreed something was wrong somewhere. Transferred the call to a senior fellow. Again had to start from scratch as he began to explain how data is chargeable on the 499 plan. He too admitted finally that the charges should be waived off, but somehow weaseled out saying it was beyond his authority to waive off a charge this huge. Apparently we have to visit a Airtel center.

Now I don't understand how the central guys at a call center can't waive a charge but the remote guys at a Airtel center can do the same. I expect central guys to have more authority. I am pretty sure he was just trying to pass the buck off. The closest center to me generally has a waiting period of 45 minutes. The staff in person is not the most courteous of the lot. And to have a confrontation and to be passed back to the call center would be just enough to start pulling out your hair. So I haven't bothered visiting yet. Had written a mail to a nodal officer as well. Been over a week, alas no response yet.


Other than educating members of the perils of dealing with Airtel, I am hoping someone would would be able to give me the contact details of someone senior at Airtel Mumbai who can actually sort this out. Please do email me at emptymt0 at gmail dot com. Would appreciate all the help I can get. The mobile number is pretty important and hence this dispute has to be resolved somehow. Feel free to provide any alternative solutions as well.

Thanks, Cheers!

this is just beautiful.

Wave 3 is available only in few countries..In majority it's not launched yet and there are many contrasting reports of BADA 2.0 being launched in those 2 countries..Samfirmware thinks so..But ppl from those two countries have reported probs and some are saying its just an rumour..So Sammy did not stick with the promise of Q4 Bada 2.0 update

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Yes, you can track your usage on unlimited plans, at least on the new selfcare portals.

If you're on postpaid, Idea will send you one message each day giving you information about your data usage.
If youre on prepaid, they send you a messafe at the end of each session, I believe

Hello everyone..
I recently buyed ZTE 831 modem for the bsnl dataone broadband.But i unable to determine wheather my modem is in right condition or not.
See when i connect ethernet cable in modem the dsl LED is start to blinking normally,but when i connect dsl cable to the modem the LED doesnt effect and blinking normally as its.
After i put all cables i opened 192.168.1.1 in IE and login there
And configure the PPPoe connection but when i click connect it then its show that "your router is not ready to connect" see the attatched image..and when i click connect after that then it show an error"PPP link authentication in progress" and this error doesnt change wheather a dsl cable is connected or not...
see the links of images
Regards
Piyush

heh. so basically. the only way out. is that elections need to come again and again!

I could try to explain you this, in layman's terms QoS ( Quality of Service ) is making sure that your internet traffic(bandwidth) is given to the required software when needed.
For example, you have a fairly good MTNL plan, 2mbps connection. Now usually for a good MTNL line you gonna get around 220kbps download speed and around 40-50kbps upload speed.
Lets assume you are on a skype call and you want to watch a video, with a 2mbps connection, while connecting and loading the video your skype call might stutter as your internet traffic is completely pushed to the browser to load that video. What QoS could do here is make sure that whenever such instances occur, skype call would be given the preference and made sure that no matter how much traffic is required for the video to load your skype call is smooth as it should be. So talking in speed, the 20kbps up/down required by the skype call is not disturbed at all and for the video to load 200kbps download speed is given even if the video asks for more, it wont allow that to happen.

QoS can be set for whatever things you want, many do it for torrents + gaming or torrents + skype or torrents + gaming and skype.

This way your internet traffic is completely utilized and everything runs smooth as it should.

QoS is either set by ports ( port required to connect torrent client or skype( messaging ) or games or other proceess )
OR QoS is either by software specific.
Super Custom firmwares like DDR-WRT make such things easy, but unfortunately our router can't have such firmwares installed. :(

I hope you understood my explanation. If you want a technical definition i could surely do better . ;)

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@essbebe

Alright would give that a shot, trial and error though but better than not using it. thanks